Refund & Returns Policy

Return Window & Eligibility

• Return requests must be submitted within 14 days of delivery.
• Items must be returned in the same condition received: unworn outside of trying on, unaltered, and free from additional wear.
• All original components must be included: dust bag, box (if provided), detachable straps, and any authenticity cards/tags or tamper seals.
• Remove any personal items from the bag before returning. We cannot be responsible for items left inside returns.
• “Final Sale,” “As‑Is,” and customized items are not eligible for return. See full list below.

Because our pieces are vintage and one‑of‑a‑kind, gentle signs of prior use are normal and described in each listing. If a return shows new wear not present at shipment, we may issue a partial refund or decline the return.

How to Start a Return

1. Email [email protected] with your order number and reason for return. Include clear photos if reporting damage or condition concerns.
2. Receive an RMA and instructions. US customers may request a prepaid label; international customers receive packing guidance and return address.
3. Pack securely: place the bag inside its dust bag, then inside a sturdy box with cushioning. Do not ship in a soft mailer.
4. Ship within 7 days of RMA approval. Share the tracking number if using your own carrier.
5. We’ll notify you once your return is received and inspected.

Refunds & Processing Times

• Inspection typically takes 2–3 business days after delivery to our returns center.
• Refunds are issued to the original payment method within 5–7 business days after inspection approval. Your bank may require additional time to post the credit.
• Original shipping fees are non‑refundable unless we made an error.
• If a return is approved with a condition adjustment, we’ll email the revised amount before processing.

Exchanges

Because inventory is one‑of‑a‑kind, direct exchanges are subject to availability. We can:

• Place a 48‑hour courtesy hold on another item while your return is in transit.
• Issue store credit upon request once your return is approved.
• Provide a complimentary US return label for exchanges.

Fees & Deductions

• US returns using our prepaid label: $15 flat fee deducted from your refund.
• Using your own carrier: no deduction; please use an insured, trackable service.
• Missing accessories (e.g., dust bag, strap) or new wear may incur a partial deduction reflecting replacement/repair costs.
• Refused or undeliverable packages may be subject to reship or return fees charged by the carrier.

Non‑Returnable Items

• Items marked Final Sale or As‑Is at checkout
• Customized or altered items (e.g., strap adjustments, added monograms)
• Gift cards and store credit
• Items missing our tamper‑evident tag (if applied) or with tag removed
• Hygiene‑sensitive items such as cosmetic pouches if used

Damaged or Incorrect Items

We carefully inspect and photograph each item before shipping. If your order arrives damaged in transit or not as described:

• Contact us within 48 hours of delivery at [email protected].
• Include photos of the shipping box, packaging, and the item (close‑ups of the issue).
• We’ll provide a prepaid label and prioritize resolution.

Authenticity Guarantee: If any item is found inauthentic with written documentation from a reputable third‑party authenticator, we will issue a full refund and cover return shipping.

International Returns

• International customers are responsible for return shipping, duties, and taxes.
• Duties/taxes paid at import are non‑refundable by us; you may contact your local customs office for potential recovery.
• Please ship DDP (Delivery Duties Paid) to avoid refusal; clearly mark as “Return of Merchandise.”

Holiday Return Extension

Orders placed between November 15 and December 31 may be returned through January 15 of the following year, subject to standard eligibility conditions.